Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time.

For most products bought online, you have the legal right under the Consumer Contracts Regulations 2013 to change your mind within the 14-day cooling-off period and receive a refund.

This applies only to unopened, sealed products. For opened products or those with a broken seal, the right to change your mind does not apply, as our drinkable collagen products are ingestible supplements. Due to quality control and health & safety regulations, we cannot accept returns. Dewty takes great care in producing our collagen, and once food products leave our control, they cannot be restocked.

If we have processed your order in error - or if we have failed to action your request as per the terms and conditions please get in touch at customerservice@dewtybeauty.com

Item not received
In the rare event you do not receive your item, please get in touch by emailing
customerservice@dewtybeauty.com a member of our team will be happy to help you. You must inform us within 21 days of receiving an email from us confirming your item has been dispatched.

Your statutory rights
Our Returns Policy does not affect your statutory rights.

Complaints
If you are not satisfied with the way in which we have handled an issue, we apologise. Please contact us
customerservice@dewtybeauty.com and we will seek to resolve your issue quickly.